We are also using and testing the E-Gwaai daily....
The following information was found to give very good results.
When you start using your E-Gwaai, the first thing to do is to charge your batteries before the first use. The reason not to use the battery direct after purchase without doing the first charge for 4-5 hours is, it will do damage to the battery or influence the battery life, because it only consist of shelf storage power as it is new.
Connect the battery to the charger this way:
The best way to connect the battery to the charger is to screw it into the charger while disconnected from the 220V power supply. When the battery is screwed in firmly, the 220V power can be connected. The charger light must be RED and the battery LED(tip) must flicker thee times. This may take a few seconds. The battery is now charging for about 1 hour. When the RED light turn GREEN on the charger, the battery is full and ready to use. (The first charge leave if for 5 Hours.)
Clean the Atomizer once a month:
We have found that the Atomizer only need to be cleaned about once a month.
Use clean water to rinse the Atomizer and replace the cloth strands.
If the strands are warn out, it can be purchased from us.
Do not make any flow adjustments to the Atomizer.
Refill the cartridge with E-Liquid:
The Cartridge plastic mouth piece consist of a special material sponge that is used to store the E-Liquid. The new cartridge will last for 100 puffs, but when refilled the sponge is not as compact anymore. Two drops E-Liquid on the sponge and one drop on the Atomizing bit will last about 60-70 puffs.
Please do contact us for personal service on any query.


